Support: FAQs

Find answers to the most frequently asked questions about Bayer's BREEZE^®2 meter below:

Do all provinces offer insurance coverage for the test strip discs?
What batteries does BREEZE^®2 use?
How can I download data from my BREEZE^®2 meter into my computer?
How do I clean and care for my BREEZE^®2 meter?
Why did I receive an E8 error on my BREEZE^®2 meter?
Does the BREEZE^®2 meter contain any latex?
How can I test the performance of my BREEZE^®2 meter and strips?

Insurance Coverage

No matter where you live you can enjoy the benefit of Canada-wide coverage for 10-test discs. All provinces currently offer insurance coverage for Bayer 10-test discs used with Bayer's BREEZE^®2 meter.

What batteries does BREEZE^®2 use?

The BREEZE^®2 meter is powered by a single DL/CR2032 lithium battery.

• To obtain batteries free of charge please visit the BayerCare website to register your meter and order supporting products.
• You can also order the product by phone, by calling 1-800-268-7200, 7 days a week, 9am-9pm EST.

How can I download data from my BREEZE^®2 into my computer?

Use the USB cable supplied by Bayer. It's designed to work with blood glucose meters from Bayer and Bayer's data management software.

• To obtain a USB cable free of charge, please register your meter and order the cable on the BayerCare website.
• You can also order the product by phone, by calling 1-800-268-7200, 7 days a week, 9am-9pm EST.

How do I care for and clean my BREEZE^®2 meter?

It is important to avoid excessive water which may affect the electronic components.

Care Instructions:

• Store meter in carrying case provided whenever possible.
• Wash and dry hands thoroughly before handling to keep meter and test strips free of oils and other contaminants.
• Handle the meter carefully to avoid damaging the electronics or causing other malfunctions.
• Avoid exposing meter and test strips to excessive humidity, heat, cold, dust or dirt.

Cleaning Instructions:

• The exterior of the meter can be cleaned using a moist (not wet) lint-free cloth with a mild detergent or disinfectant solution, such as 1 part bleach mixed with 9 parts water. Do not use alcohol.
• Wipe the outside of the meter, taking care to keep detergent or disinfecting solution from running down into the test strip slot.
• Wipe dry with lint-free tissue after cleaning.
• If you do get moisture in the test strip slot, whisk it away with a corner of a tissue. Open meter by pressing on the open latch and pulling it. Inspect the test strip slot, from both inside and outside, for debris and foil. Gently remove if found.

Why did I receive an E8 error on my BREEZE^®2 meter?

An E8 error indicates that the test strip was not completely filled. A certain degree of partial fill may trigger an E4 error rather than an E8 error. A combination of E4 and E8 errors indicate a partial fill.

To resolve: repeat the test with a larger blood sample.

Does the BREEZE^®2 meter contain any latex?

No, BREEZE^®2 products do not contain any latex.

How can I test the performance of my BREEZE^®2 meter and strips?

You can use a control solution to verify the accuracy of the chemical properties of the test strips. Whether you choose Low, Normal or High, all control solutions are manufactured to contain a certain level of glucose concentration.

• You can purchase BREEZE^®2 control solution from your local retailer.
• To obtain a bottle of BREEZE^®2 control solution free of charge, please register your meter and order the control solution on the BayerCare website.
• You can also order the product by phone, by calling 1-800-268-7200, 7 days a week, 9am-9pm EST.

If you didn't find the answer to your question, please call our support line at 1-800-268-7200, 7 days a week, 9am-9pm EST.